Sales & Engineering: +1 (866) 517-8400 [email protected]
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Customer Care & Engineering Solutions

Adaptive Power Support & Service

Worldwide factory service, technical support, RMA processing, and certified warranty assistance for programmable power test equipment.

Reliable After-Sales Infrastructure

Engineering Support for Global Power Test Operations

For over two decades, Adaptive Power Systems (APS) has provided continuous customer service, technical assistance, and precision calibration services. With direct corporate operations across North America, Europe, and Asia-Pacific, international buyers and engineering teams receive localized expertise and expedited service turnaround.

Whether configuring automated test profiles for programmable AC/DC loads or scheduling factory recalibration for frequency converters, our factory-trained support engineers stand ready to assist your team.

Global Authorized Service Centers

North America & Global (USA HQ)

Adaptive Power Systems, Inc.
2802 Kelvin Ave, Suite 100
Irvine, CA 92614 USA

Phone: +1 (949) 752-8400

Toll-Free (USA): +1 (866) 517-8400

Fax: +1 (949) 756-0838

Support Email: [email protected]

European Union (EU Hub)

Caltest Instruments GmbH
Binzigstrasse 21
77876 Kappelrodeck, Germany

Telephone: +49 7842 99722-00

Fax: +49 7842 99722-29

Support Email: [email protected]

Coverage: All EU & European Regions

Asia-Pacific (China Operations)

Adaptive Power Systems, Inc.
Building 2, 4th Floor, No. 2185 Lai Fang Road
Jiu Ting Town, Song Jiang District, Shanghai 201615, China

Phone: +86-21-6763-9223

Fax: +86-21-5763-8240

Support Email: [email protected]

20+ Years Expertise

Dedicated power test engineering since 2003.

Factory Calibration

NIST-traceable calibration and diagnostic standards.

Certified Parts

Genuine OEM components and firmware revisions.

Global Coverage

Direct facilities across North America, EU, and Asia.

Service Guidelines

RMA Procedures, Warranty Terms & Terms of Sale

Return Material Authorization (RMA) Instructions

All repair returns, diagnostic evaluations, or recalibrations submitted to Adaptive Power Systems must include an official Return Material Authorization (RMA) number prior to unit dispatch. Standard procedures ensure proper tracking and minimal turnaround time:

  1. RMA Issuance: Contact your regional support team or call toll-free +1 (866) 517-8400 to request an RMA number. Please have your product model number and serial number ready.
  2. Packaging Requirements: Equipment must be shipped in its original factory container or protective packaging of equivalent standard. Inadequate packaging can cause transit damage that void warranty coverage.
  3. Labeling & Shipping: Clearly mark the issued RMA number on the exterior shipping carton. Avoid stacking unboxed chassis inside a single enclosure to prevent cosmetic damage.

Service Limited Warranty Terms

Adaptive Power Systems (APS) warrants all factory repair service and replacement subassemblies to be free from defects in material and workmanship for ninety (90) days from the invoice date:

  • Coverage: Applies strictly to replaced OEM components, factory-installed subassemblies, and executed service work performed by authorized service centers.
  • Exclusions: Battery cells, consumable items, and shipping damage caused by improper transit packaging are excluded.
  • Logistics: All freight and customs handling fees are the responsibility of the purchaser. Debit memos submitted for returned power equipment will not be accepted.

General Enterprise Terms & Conditions

Commercial transactions, service orders, and component shipments are governed by Adaptive Power Systems, Inc. Standard Terms and Conditions of Sale:

  • Commercial Provisions: Defines payment schedules, title passage, shipping terms, packaging standards, and product warranty limits.
  • Product Specifications: Website technical overview documents are provided for guidance and do not form binding contractual terms unless verified in written quotations.
  • Modifications: Any buyer purchase order containing terms conflicting with APS Standard Terms & Conditions is deemed a material alteration and explicitly rejected unless agreed to in writing by an authorized APS representative.
Technical Support FAQ

Frequently Asked Service Questions

All equipment returned to Adaptive Power Systems requires an RMA number. Contact technical support via phone (+1 866-517-8400) or email ([email protected]) with your unit's model and serial number to receive shipping authorization.

Adaptive Power Systems warrants repair work and replacement subassemblies to be free from defects in materials and workmanship for ninety (90) days from the invoice date. Consumable batteries and return freight charges are excluded.

Direct factory support centers and authorized service facilities operate in North America (Irvine, California, USA), Europe (Kappelrodeck, Germany), and Asia-Pacific (Shanghai, China).

Yes. Our engineering support desk maintains documentation, firmware updates, and PC software control interfaces for current and legacy programmable AC sources, electronic loads, and frequency converters.

Immediate Engineering Assistance

Need Custom Technical Support or System Quotes?

Connect with our technical support team for real-time guidance on instrument calibration, factory service, or custom power test requirements.

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